The often-used phrase, ‘just the receptionist’, completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation.
This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect.
It will also help you get the most out of your working day.
There are six key reasons to take part in this workshop. It will help you:
- See your role in a new light
- Develop your communication skills
- Deal with different types of customer and situation
- Boost your confidence
- Cope in a pressurised environment
- Get more satisfaction from your working day
Anyone who is relatively new to the role – including those who are required to cover reception – as well as more experienced staff who would welcome a refresher to consolidate and confirm existing skills.
This one-day programme is very practical and focused. Very clear and specific skills, models and techniques are covered.
Candy is a highly experienced trainer who focuses relentlessly on ‘Putting a Smile on the Customer Interface’. She is particularly experienced in telephone-based customer service and receptionist skills training. With a background in media sales and the music industry, her clients come from an impressive range of sectors including legal services, media, leisure and hospitality, telecommunications, software systems, healthcare, engineering and the events industry.
Feedback from Candy’s ‘Reception perfection!’ programme is always very positive, as the following comments from participants show:
‘Candy is so professional. Makes everything seem possible.’
‘Very professional. Went so quickly because I enjoyed the training.’
‘Learnt a lot on subjects that I wouldn’t think to ask about.’
‘Invaluable tips and suggestions to improve how you do your job and handle yourself at reception.’
‘Candy was very knowledgeable, very professional and a pleasure to learn from.’
‘Very, very good, interactive and lively. Answers questions raised with examples which really helps.’
‘Highlights human behaviours and gives more understanding as to how and why our reactions can influence our daily interactions with clients.’
‘Candy is funny, knowledgeable, interested in your point of view.’
‘Very interesting and certainly makes you think.’
‘This course makes you more aware of your role within your firm and gives you the knowledge and tools to improve both your awareness and the positive action you can take moving forward.’
‘Candy made me realise that a receptionist admin role is very important and should be valued by others. I feel more empowered and able to cope and be a better receptionist/admin.’
‘Really enjoyable, learnt a lot – beneficial.’
‘Motivates you and encourages you to be more assertive and valued.’
‘Full of useful information and strategies to help make the receptionist’s role more fulfilling.’
‘Really enjoyed session, worthwhile and thought-provoking.’