Customers want service that is easy and effortless.
But very often we have to hand our customers over to another colleague or a different department. And that’s often where the customer can fall through the cracks and trust is broken.
This session will help your people to hand their customer over in a seamless way, maintaining a trust-building experience.
Participants will be able to:
- Describe what makes a handover seamless and what can break trust
- Position the handover positively to the customer, instilling confidence in the journey
- Own the handover, setting up the next colleague for success
Anyone in a customer-facing role where there is a hand-over in the process.
A highly interactive and practical session, using real scenarios that participants bring with them.
Delivered either as a face-to-face half-day session or as a 90-minute virtual session, as you prefer.