Melanie is an experienced and creative personal development trainer and group facilitator whose methods and style of delivery empower individuals and groups to realise their potential. She has been involved in developing people for more than 30 years, her specialist areas of training being customer service and the personal development skills which involve managing ourselves, managing others or being managed. She works extensively across all three sectors (public, private and not-for-profit) both nationally and internationally.
Her consultancy and training clients include: British Airways, Royal Mail, British Aerospace, National Grid, ASDA Stores, Wyevale Plant Nurseries, Sintons Solicitors, Buckhurst Plant Hire, Stannah, Living Ventures, Direct Line, Johnson Controls International, Department of Work and Pensions, Health & Safety Executive, Peak District National Park, Irish Health and Safety Authority, City College Manchester, Unison, Manchester City Council, Liverpool University, Salford City Council, Cheshire and Wirral NHS, Ministry of Defence, Manchester Libraries, The Prince’s Trust, National Housing Federation, Groundwork Trust, British Diabetic Association, Women’s Housing Action Group, Brittle Bones Society, The Vegetarian Society, Three Rivers HA, Manchester Care and Repair, Council for Voluntary Service in Greater Manchester, etc, etc, etc. These clients represent experience in a range of sectors, including: manufacturing, retail, distribution, legal, construction, media, education, travel, charity, housing, health, local authorities, engineering, care, etc.
Her programmes get excellent feedback:
‘Really responsive trainer, engaging from the word go. Let us talk more than most, helped us get there as a team – this was the best method. Really productive, very good engaging trainer, who was able to put herself into our role, our experiences and apply the methods that we learned to specific situations. I can’t wait for the next awkward customer, bring it on! Oh and thank you Melanie.’
‘Best and most useful course I have ever attended – many thanks.’
‘The course was really informative and Melanie was inspiring in terms of her customer service knowledge. Great ideas to take on board with the team as a manager.’
‘Big eye-opener, extremely helpful. Left me with lots to take back to my role at work and to feedback to other departments who don’t focus enough on customer service.’
Melanie’s qualifications include:
TAP Certificates L3 in Training Delivery, Facilitation and Design Skills and L5 Diploma in L&D
Practitioner Certificate in NLP
Certificate in Life Coaching and BTEC L3 Certificate in Coaching Skills and Practice
Certified Outcomes Approach Trainer
Post Graduate Certificate in Education and Training (Post-16)
Advanced Professional Diploma – Consulting in the Community
Melanie is based in Manchester and works across the Midlands, the north and the north-west.