Kate is recognised as an excellent communicator, trainer and coach. After a successful career in the water industry, specialising in customer relations, public relations and communications, Kate joined a well-respected consultancy as a communications expert. She worked closely with clients in the transport, national health and energy retail sectors.
Kate established her own consultancy in 2006 and has provided interactive and participative training and coaching for a wide range of clients including RWE npower, UK Power Networks, the Environment Agency, Coventry University, private consultancy companies, the Civil Service, local government and the National Health Service.
She works in a range of sectors, including utilities, public sector and not-for-profit as well as the private sector.
Kate’s first-hand experience of customer relations and customer service while in the water industry enables her to draw on real-life situations as learning points, both good and bad. She strongly believes that every person we work with is a customer, whether internal or external, and it is vital to interact positively with them. She also has experience of media relations, having worked with local, regional and national press and television.
Her approach is centered on the people aspect of any situation and encourages delegates to put themselves in the other person’s place, especially when communicating with customers. Effective communication is the key to any interaction and the understanding of the impact we have on others when communicating is vital to the success or otherwise of that interaction. All too often our intentions are well meant but the impact we create has the opposite effect.
Over 30 years’ working experience together with an open, sharing nature and a flexible approach, ensures that Kate has successful and lasting partnerships with her clients.
See some of the feedback from her training:
‘Kate specialises in personal development coaching, effective communications and management training course design and delivery. She is also an experienced facilitator. Kate is always in a positive mindset and has a very approachable manner. A professional who is a joy to work with.’
‘Kate is by far the most inspirational coach that I have ever had the pleasure to meet and work with. I attended several courses that Kate facilitated and could not recommend her highly enough. Kate really cares about what she delivers and encourages others by sharing her leanings/findings and experiences.’
Kate is based in Peterborough and works across London, East Anglia and the south-east.