33 Ways to NOT be Assertive

33 Ways to NOT be Assertive

We’ve all heard somebody say, “I was too assertive.” Well, unfortunately for that somebody, there’s no such thing as too assertive.  Assertiveness...
First impressions count

First impressions count

We’ve all heard (and maybe dreaded) the phrase from a disgruntled customer, “I want to speak to your manager.” But if you’re the manager in...
Reception perfection

Reception perfection

Whether your customer service is good, bad or mediocre (guess which one of those should be your minimum standard?) depends to a large degree on...