Beverley Dean

Beverley is an experienced and dedicated actor, roleplayer, facilitator and trainer in communication and customer service skills, with a particular focus on working in the healthcare sector.

Her roleplaying and facilitation skills, coupled with her extensive experience of the healthcare sector, make her an ideal trainer to deal with issues such as cultural diversity, the older generation, people with a learning disability or physical disability (blindness, deafness, speech impediment, stroke, etc). Her extensive work with veterinary practices has given her real insight into how issues can become extremely complicated, highly emotional and financially sensitive.

All Beverley’s training sessions are flexibly designed so that they are relevant and appropriate for a specific business/industry, and tailored to meet the requirements and needs of the individual client. Her work has an international dimension too, delivering communication skills sessions for doctors in Russia, Portugal, Kazakhstan, Belgium, Poland, Norway, Amsterdam, Oman and Burma. Beverley is fluent in French and has a fair knowledge of Dutch.

Beverley’s clients and areas of experience include:

  • Cambridge Assessment – Interlocutor training
  • University of Cambridge Veterinary School
  • Veterinary Defence Society (‘Challenging situations for Equine Vets’, ‘Communication Challenges within a Team’, and ‘Managing Difficult Situations’ – the latter held in England, Ireland, Scotland, Wales and Amsterdam)
  • Veterinary Graduate Reunions – Dublin, Glasgow, Edinburgh, Bristol, London, Cambridge, Liverpool, Nottingham (including staged scenarios and forum theatre)
  • Merial International Veterinary Conference – Dubrovnik (challenging staged scenarios broadcast live over the web)
  • The British Veterinary Association – Managing Challenging Situations for Vets at Home and Abroad
  • The London Vet Show – staged demonstrations in communication
  • Harper Adams/Nottingham Veterinary School -– facilitation and roleplay in communication skills for veterinary nurses
  • The Royal College of Veterinary Medicine – courses and assessments for vets and staff
  • StreetVet (a charity providing veterinary services for the homeless)
  • Anglia Ruskin Ophthalmology, Royal College of Ophthalmologists, Royal College of Osteopathic Medicine, Royal College of Emergency Medicine, Vets Now, Pet Doctors, The Blue Cross, Pets at Home, RCVS/BVA/CVS conferences in Communication, Central Veterinary Services (CVS), International Veterinary Services, miscellaneous private practices, universities, independent practices, hospitals, hospices, etc, etc
  • Individual support to doctors, surgeons and specialist consultants
  • Wesley House, Cambridge – communication and presentation skills for trainee priests
  • Child Protection Services

Beverley is based in Cambridgeshire and works across the UK and internationally.

Client testimonials