Our customer feedback

See what people say about our flagship ‘Successful customer service’ programme:

A superb course that makes you rethink the way you deliver information and the way you ask questions to get the most information back.
Makes you more aware of your role in this industry.
Really makes you think about how your brain works and analyse everything.
Very interesting. It makes one think outside the box.
Just makes you think and makes you question your personal experience and personal behaviour.
Very good.
Great!
New ideas and new things I acknowledged.
Refreshing and reinforcing relevant and essential skills to be brought more to the fore.
It helps to understand the customers more.
This course regenerates your mind to remember the importance of customer service.
Really informative.
Good course.
Opens your eyes.
Very informative.
Interesting and informative.
Very insightful and informative.
It was very interesting and informative. It has made me reflect on my body language and how I come across.
Just what we needed.
I learnt how to react correctly to be able to help the customer and grow a more positive relationship
A workshop that gives a very good understanding of how to deal successfully with customers and provide excellent service.
Great training course!
The course helps you to understand how communicating better with your customers helps relationships and the business.
Very useful.
Easy to understand and insightful.
Great course for anyone regardless of whether you’re client-facing or not. Good pace to the day.
It gave me some new ideas.
Thought-provoking even if you think you’re really good at what you do.
Great interaction with the trainer and colleagues. Learning very interesting and important tips about customer service.
Great trainer, great content.
Better than any other customer service training I’ve had.
Light, positive, makes you reflect.
This was a fantastic experience and has showed me many different ways of showing great customer service.
Really useful training, Covered things that we would never have thought of.
Good skills to learn and implement into work life.
Great workshop. Whole team engaged and positive feedback given already!
Very good and full of content.
Fun!
Fun and educational.
It is an engaging course that keeps you interested throughout.
It will make you think about things you haven’t before that will help with your customer service skills.
Very informative. Scott is a great at explaining the course contents and provides a positive energy when doing so, which fits perfectly in line with the idea of the course. Highly recommended.

And see what they say about the trainers:

He was fantastic, every point I understood and he was a great teacher!
Really liked Scott, great bloke. Interesting, not boring, had enough breaks, learnt a lot, he had some great real life experience to use as examples too.
Knowledgeable in her profession.
Very friendly and confident. Makes you feel comfortable.
Scott is a very personable presenter that makes learning enjoyable.
Very good and attentive.
Absolutely fantastic!! Managed to have everyone engaged and focused. Firm but approachable, can work the room.
She is an excellent trainer.
Makes the course fun, interesting very informative.
Funny – understanding, knowledgeable.
Very good job done.
Fast-paced delivery, very knowledgeable and experienced. Thank you.
Super.
Very passionate and interesting person.
Personable and very friendly.
Very good.
A good teacher.
Very knowledgeable and engaging.
Jo was very engaging and managed an excited group of people!
Excellent.
Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
Very good.
Good communicator.
Extremely entertaining and funny.
Professional – extremely knowledgeable and approachable.
Knowledgeable, helpful, enthusiastic.
Good communicator.
Friendly, well-spoken and easy to understand.
Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
Very good.
Excellent! Really impressive.
Good communicator.
Extremely entertaining and funny.
Knowledgeable, helpful, enthusiastic.
Good communicator.
Brilliant and thorough.
Friendly, well-spoken and easy to understand.
Scott is very knowledgeable and engaging, and great at getting everyone involved.
Really friendly and engaging.
Name forgetful!
Great attitude, pleasant to work with. Thank you.
Top man!
Scott was excellent. Thorough, but listened to everyone and kept momentum up through the day.
Clear and factual.
Fun, interactive, engaged the team very well. Had a laugh with us all.
Great facilitator.
Lovely man.
Friendly and fun.
He was very interesting and kept you switched on.
Friendly, approachable, clear
LOVE HIM!