Our customer feedback
See what people say about our flagship ‘Successful customer service’ programme:
- A superb course that makes you rethink the way you deliver information and the way you ask questions to get the most information back.
- Makes you more aware of your role in this industry.
- Really makes you think about how your brain works and analyse everything.
- Very interesting. It makes one think outside the box.
- Just makes you think and makes you question your personal experience and personal behaviour.
- Very good.
- Great!
- New ideas and new things I acknowledged.
- Refreshing and reinforcing relevant and essential skills to be brought more to the fore.
- It helps to understand the customers more.
- This course regenerates your mind to remember the importance of customer service.
- Really informative.
- Good course.
- Opens your eyes.
- Very informative.
- Interesting and informative.
- Very insightful and informative.
- It was very interesting and informative. It has made me reflect on my body language and how I come across.
- Just what we needed.
- I learnt how to react correctly to be able to help the customer and grow a more positive relationship
- A workshop that gives a very good understanding of how to deal successfully with customers and provide excellent service.
- Great training course!
- The course helps you to understand how communicating better with your customers helps relationships and the business.
- Very useful.
- Easy to understand and insightful.
- Great course for anyone regardless of whether you’re client-facing or not. Good pace to the day.
- It gave me some new ideas.
- Thought-provoking even if you think you’re really good at what you do.
- Great interaction with the trainer and colleagues. Learning very interesting and important tips about customer service.
- Great trainer, great content.
- Better than any other customer service training I’ve had.
- Light, positive, makes you reflect.
- This was a fantastic experience and has showed me many different ways of showing great customer service.
- Really useful training, Covered things that we would never have thought of.
- Good skills to learn and implement into work life.
- Great workshop. Whole team engaged and positive feedback given already!
- Very good and full of content.
- Fun!
- Fun and educational.
- It is an engaging course that keeps you interested throughout.
- It will make you think about things you haven’t before that will help with your customer service skills.
- Very informative. Scott is a great at explaining the course contents and provides a positive energy when doing so, which fits perfectly in line with the idea of the course. Highly recommended.
And see what they say about the trainers:
- He was fantastic, every point I understood and he was a great teacher!
- Really liked Scott, great bloke. Interesting, not boring, had enough breaks, learnt a lot, he had some great real life experience to use as examples too.
- Knowledgeable in her profession.
- Very friendly and confident. Makes you feel comfortable.
- Scott is a very personable presenter that makes learning enjoyable.
- Very good and attentive.
- Absolutely fantastic!! Managed to have everyone engaged and focused. Firm but approachable, can work the room.
- She is an excellent trainer.
- Makes the course fun, interesting very informative.
- Funny – understanding, knowledgeable.
- Very good job done.
- Fast-paced delivery, very knowledgeable and experienced. Thank you.
- Super.
- Very passionate and interesting person.
- Personable and very friendly.
- Very good.
- A good teacher.
- Very knowledgeable and engaging.
- Jo was very engaging and managed an excited group of people!
- Excellent.
- Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
- Very good.
- Good communicator.
- Extremely entertaining and funny.
- Professional – extremely knowledgeable and approachable.
- Knowledgeable, helpful, enthusiastic.
- Good communicator.
- Friendly, well-spoken and easy to understand.
- Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
- Very good.
- Excellent! Really impressive.
- Good communicator.
- Extremely entertaining and funny.
- Knowledgeable, helpful, enthusiastic.
- Good communicator.
- Brilliant and thorough.
- Friendly, well-spoken and easy to understand.
- Scott is very knowledgeable and engaging, and great at getting everyone involved.
- Really friendly and engaging.
- Name forgetful!
- Great attitude, pleasant to work with. Thank you.
- Top man!
- Scott was excellent. Thorough, but listened to everyone and kept momentum up through the day.
- Clear and factual.
- Fun, interactive, engaged the team very well. Had a laugh with us all.
- Great facilitator.
- Lovely man.
- Friendly and fun.
- He was very interesting and kept you switched on.
- Friendly, approachable, clear
- LOVE HIM!