Our customer feedback

See what people say about our flagship ‘Successful customer service’ programme:
  • A superb course that makes you rethink the way you deliver information and the way you ask questions to get the most information back.
  • Makes you more aware of your role in this industry.
  • Really makes you think about how your brain works and analyse everything.
  • Very interesting. It makes one think outside the box.
  • Just makes you think and makes you question your personal experience and personal behaviour.
  • Very good.
  • Great!
  • New ideas and new things I acknowledged.
  • Refreshing and reinforcing relevant and essential skills to be brought more to the fore.
  • It helps to understand the customers more.
  • This course regenerates your mind to remember the importance of customer service.
  • Really informative.
  • Good course.
  • Opens your eyes.
  • Very informative.
  • Interesting and informative.
  • Very insightful and informative.
  • It was very interesting and informative. It has made me reflect on my body language and how I come across.
  • Just what we needed.
  • I learnt how to react correctly to be able to help the customer and grow a more positive relationship
  • A workshop that gives a very good understanding of how to deal successfully with customers and provide excellent service.
  • Great training course!
  • The course helps you to understand how communicating better with your customers helps relationships and the business.
  • Very useful.
  • Easy to understand and insightful.
  • Great course for anyone regardless of whether you’re client-facing or not. Good pace to the day.
  • It gave me some new ideas.
  • Thought-provoking even if you think you’re really good at what you do.
  • Great interaction with the trainer and colleagues. Learning very interesting and important tips about customer service.
  • Great trainer, great content.
  • Better than any other customer service training I’ve had.
  • Light, positive, makes you reflect.
  • This was a fantastic experience and has showed me many different ways of showing great customer service.
  • Really useful training, Covered things that we would never have thought of.
  • Good skills to learn and implement into work life.
  • Great workshop. Whole team engaged and positive feedback given already!
  • Very good and full of content.
  • Fun!
  • Fun and educational.
  • It is an engaging course that keeps you interested throughout.
  • It will make you think about things you haven’t before that will help with your customer service skills.
  • Very informative. Scott is a great at explaining the course contents and provides a positive energy when doing so, which fits perfectly in line with the idea of the course. Highly recommended.
And see what they say about the trainers:
  • He was fantastic, every point I understood and he was a great teacher!
  • Really liked Scott, great bloke. Interesting, not boring, had enough breaks, learnt a lot, he had some great real life experience to use as examples too.
  • Knowledgeable in her profession.
  • Very friendly and confident. Makes you feel comfortable.
  • Scott is a very personable presenter that makes learning enjoyable.
  • Very good and attentive.
  • Absolutely fantastic!! Managed to have everyone engaged and focused. Firm but approachable, can work the room.
  • She is an excellent trainer.
  • Makes the course fun, interesting very informative.
  • Funny – understanding, knowledgeable.
  • Very good job done.
  • Fast-paced delivery, very knowledgeable and experienced. Thank you.
  • Super.
  • Very passionate and interesting person.
  • Personable and very friendly.
  • Very good.
  • A good teacher.
  • Very knowledgeable and engaging.
  • Jo was very engaging and managed an excited group of people!
  • Excellent.
  • Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
  • Very good.
  • Good communicator.
  • Extremely entertaining and funny.
  • Professional – extremely knowledgeable and approachable.
  • Knowledgeable, helpful, enthusiastic.
  • Good communicator.
  • Friendly, well-spoken and easy to understand.
  • Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
  • Very good.
  • Excellent! Really impressive.
  • Good communicator.
  • Extremely entertaining and funny.
  • Knowledgeable, helpful, enthusiastic.
  • Good communicator.
  • Brilliant and thorough.
  • Friendly, well-spoken and easy to understand.
  • Scott is very knowledgeable and engaging, and great at getting everyone involved.
  • Really friendly and engaging.
  • Name forgetful!
  • Great attitude, pleasant to work with. Thank you.
  • Top man!
  • Scott was excellent. Thorough, but listened to everyone and kept momentum up through the day.
  • Clear and factual.
  • Fun, interactive, engaged the team very well. Had a laugh with us all.
  • Great facilitator.
  • Lovely man.
  • Friendly and fun.
  • He was very interesting and kept you switched on.
  • Friendly, approachable, clear
  • LOVE HIM!